What types of events can we book the Harry Potter Bus for?
Our Harry Potter-themed party bus is available for any type of event. Whether you’re planning a birthday party, wedding reception shuttle, bachelor/bachelorette party, corporate event, prom night, or just a fun night out, we’ve got you covered. We tailor the experience to your occasion – from family-friendly outings to lively adult celebrations – so you can enjoy a magical journey no matter the event.

How many passengers can the bus accommodate?
Our bus comfortably seats a maximum of 9 people. This cozy size is perfect for small groups who want an intimate and fun experience. We recommend keeping your group at 9 or fewer to ensure everyone has a safe, comfortable seat (and room to dance and enjoy the ride!). If your party is larger than 9, let us know – we may be able to suggest creative solutions or multiple trips for your group.

Can we bring food and drinks on board?
Yes! We allow outside food and drinks on the bus so you can celebrate to the fullest. Feel free to bring snacks, birthday cakes, catered meals, or non-alcoholic beverages. Alcoholic drinks are also permitted (BYOB for guests 21+ only), since Utah’s open container laws do not apply to passengers in chartered buses. For everyone’s safety and comfort, we ask that you use plastic or cans instead of glass when possible (to prevent breaks or spills during the ride). Also, please enjoy your food and drinks responsibly and remember that a cleaning fee may apply if there are excessive spills.

Are pets or service animals allowed on the bus?
No, we do not allow pets or animals on the Harry Potter Bus. This policy includes pets of any kind and unfortunately service animals as well. We maintain a strict no-animals rule to ensure a clean, allergy-free environment for all guests and to protect the intricate themed decor inside the bus. We apologize for any inconvenience and appreciate your understanding – we promise to make your experience magical even without furry friends on board.

How and when do I pay for the booking?
Payment is due in full at the time of booking. We charge your credit card immediately to secure your reservation date and time. This upfront payment confirms your booking and includes a non-refundable $50 booking fee (which is applied to all reservations). By charging at booking, we can block off your event time and begin preparing the bus for your special day. All major credit cards are accepted. Rest assured, our online booking system is secure, and you will receive a confirmation receipt detailing your payment and reservation details.

Do you require a damage deposit or credit card on file?
We do not require an upfront cash damage deposit, but we do keep your credit card on file as a precaution. If the bus sustains any damage or requires excessive cleaning after your event, we will charge the repair or cleaning costs to the card on file. This is an industry-standard practice to cover unforeseen damages. Common issues might include deep stains, broken fixtures, or damage to the Harry Potter décor. We will always inform you of any charges and provide an invoice/receipt for any damage fees. If you and your guests treat the bus respectfully (as almost all our riders do), you won’t be charged anything beyond your initial booking payment. Our goal is to provide a fun and safe experience, so please follow the bus rules and enjoy responsibly!

Where will the bus pick us up and drop us off?
We offer flexible pickup and drop-off options: we can pick you up at your specified location (home, hotel, park, event venue, etc.) anywhere in our service area. If you don’t have a specific address or it’s easier for you, we can also arrange to meet at our home base: 144 W Brigham Rd, Bldg E, in St. George. This is a convenient central meeting point if needed.
For your convenience, pickup and drop-off are free within the local area. We currently include free pickup/drop-off in the following Southern Utah communities:

• St. George

• Washington (City)

• Santa Clara

• Bloomington (area of St. George)

• Hurricane

If your pickup or drop-off location is outside these areas, don’t worry – we can still come to you, but a travel fee may apply for the additional distance. (See our travel policy below for more details on distances and fees.)

How far will the Harry Potter Bus travel? Are there any travel restrictions?
Our party bus primarily serves Southern Utah and nearby regions. We want to ensure your ride is fun, safe, and not spent entirely on the highway, so we do have some travel guidelines:

• Service Area: We typically operate within approximately a 50-mile radius of St. George. This covers most of Washington County and parts of Iron County (e.g., Leeds, Toquerville, possibly Cedar City) and Kane County (e.g., Springdale/Zion). We can also travel to nearby out-of-state spots like Mesquite, NV, if arranged, but generally our focus is on Southern Utah locales.

• Free Local Travel: As noted above, trips within St. George, Washington, Santa Clara, Bloomington, and Hurricane incur no extra travel cost. These local areas are included in your base rate.

• Travel Fees for Longer Distances: For destinations beyond our immediate area, an extra mileage/travel fee will apply. This is standard in the party bus industry – most rentals include some mileage, but longer routes can incur an additional charge per mile. We will discuss any such fees with you during booking. (As a guideline, many companies include travel within 50-150 miles in the base rate and then charge about $2–$5 per mile for trips beyond that range. Our policy is in line with these norms.)

• No Extremely Long Trips: We avoid very long interstate trips or all-day drives far outside our region. The goal is to keep your event timely and enjoyable – not spent on a marathon road trip.  If you have a special request for a distant destination, please contact us to discuss – special arrangements (and additional fees) might be possible on a case-by-case basis, but Southern Utah events are our specialty.

• Safety & Scheduling: Keeping travel distances reasonable helps us ensure driver alertness and allows us to stick to your event schedule. We plan routes to minimize time on the interstate and maximize time at your actual event or enjoying the on-board experience. You’re renting the bus for a good time, not a long time on the freeway!

In summary, we’ll happily take you to all the popular spots in Southern Utah – from local restaurants and bars to Zion National Park area locations – but extremely far trips are either not offered or will include added cost and must be arranged in advance. Feel free to ask us if you’re unsure whether your desired destination is within our range. We’re here to make your event magical and logistically smooth!

What is your cancellation policy?
Plans can change, and we understand. If you need to cancel or reschedule, please let us know as soon as possible. All bookings include a $50 non-refundable fee, which covers our processing and administration fees. If you cancel, that $50 will be deducted from any refund. The rest of our refund policy depends on how far in advance you cancel (see the Cancellation Policy below for specifics). In general, you will receive a partial refund if you cancel well ahead of your event, but last-minute cancellations may forfeit a larger portion of the booking cost. We also offer the option to reschedule instead of canceling, subject to availability – often this way you don’t lose your deposit. Please refer to our detailed policy next, and don’t hesitate to contact us with questions or to discuss a cancellation/reschedule.

Cancellation Policy
We strive to be fair with our cancellation terms while also accounting for the fact that late cancellations leave us unable to rebook the date. All bookings are subject to the following cancellation terms:

Non-Refundable Booking Fee: A $50 booking fee is included in every reservation. This amount is non-refundable in all cases. It covers administrative costs and holds your date. (Many party bus companies require a non-refundable deposit for reservations, and we have kept ours modest at $50.)

• Cancellations 7 or greater days before the event: If you cancel at least 7 days prior to your scheduled event date, you will receive a refuof any amount you paid minus the $50 non-refundable booking fee. For example, if you paid $300, you’d get $250 back.

• Cancellations less than 7 days before the event: If you cancel within 7 days of your event, we unfortunately cannot offer a refund – at that late stage, we likely won’t be able to rebook the bus for another customer. No-shows or same-day cancellations are treated as a cancellation within this last-week window, and no refund will be issued in those cases. 

• Rescheduling: If you need to change your date instead of fully canceling, please contact us. We will do our best to move your reservation to a new date with no penalty, as long as you give us reasonable notice. Rescheduling is subject to availability, and if we accommodate it, your original booking will simply transfer to the new date (no extra charge). If a suitable date cannot be found and you must cancel, the above refund rules apply.

• Company Cancellations: In the extremely unlikely event we have to cancel (e.g. due to a vehicle issue or an emergency on our end), you will receive a 100% full refund, including the $50 non-refundable booking fee. We will also do everything we can to help reschedule your event or refer you to an alternate service if available. Your safety and satisfaction are our top priorities.
   

Note: Refunds, if applicable, will be processed promptly (typically within 5–10 business days). The $50 fee is non-refundable in all cases, so please be certain of your date and time when booking. We highly recommend giving as much advance notice as possible for any changes or cancellations – not only does it improve the chance of a refund, but it also helps us provide the best service to all our guests.